Monday, May 21, 2007

Taking Responsibility

I love those new Liberty Mutual commercials, not because I am looking for insurance, but for the message they send. The commercials are full of instances where one person looks out or takes responsibility and someone else sees them do this and in a "pay it forward" turn, that person then also does something responsible. For example, a woman stops a pizza delivery guy from walking in front of a truck/car and this is seen by a guy on a motorcycle who then sets up some cones around a road hazard to protect others and on and on.

This idea of "everyone is responsible" also applies to health care. When it comes to safety and advocating for patients, there are no "it is not my job" or "that's not my patient." In crew resource management (used in the aviation industry), safety is everyone's responsibility. If a health care worker sees a potential hazard, that worker steps in to take responsibility and correct the problem or they go up the chain of command to have the problem corrected. Supporting safety measures benefit everyone.